Returns, Warranty & Satisfaction Guarantee

At VenWel, we stand behind the quality of every product we sell. Due to the nature of our products, we do not accept returns or exchanges for change of mind, incorrect purchases, or products that have been opened or used.

Our 1-Year Quality Guarantee

Your satisfaction is our priority. If your product has a manufacturing defect or quality issue, we offer a 1-year warranty from the date of purchase.

To be eligible for warranty service, you must:

• Provide the original proof of purchase or receipt.
• Contact us within one year of the purchase date.
• Provide details and photos of the defect, if requested.

If we determine that the product is defective due to a manufacturing fault, we will, at our discretion:

• Replace the product, or
• Provide a refund or store credit if a replacement is not available.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong product, contact us within 7 days of delivery at info@venwel.com so we can resolve the issue promptly.

Exclusions

Our warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, neglect, accidents, or improper storage
• Unauthorized modifications or repairs
• Products purchased from unauthorized sellers

How to Make a Warranty Claim

To start a warranty claim, please email info@venwel.com with:

• Your order number or proof of purchase
• A description of the issue
• Photos of the product and defect (if applicable)

Our team will review your claim and respond with next steps as quickly as possible.

Contact Us

If you have any questions regarding our warranty policy, please contact us at:

Email: info@venwel.com